Legal Information
Returns and Refund Policy
Last updated: December 2024
Return Window
We accept returns within 7 days of delivery for products that are unopened, unused, and in their original packaging.
Non-Returnable Items
Opened fragrances, items marked as final sale, and gift sets cannot be returned for hygiene reasons.
How to Return
To initiate a return, contact us via WhatsApp or email within 7 days of receiving your order. Include your order number and reason for return.
Refund Process
Approved refunds will be processed within 5–7 business days to the original payment method. For cash on delivery orders, refunds are issued via bank transfer.
Exchanges
We offer exchanges for the same product in case of damage during delivery. Please send us photos of the damaged item within 48 hours of receipt.
For any questions regarding our policies, please contact us at info@hmafragrances.com or via WhatsApp.